Someone else got it wrong. You’re the one stuck with it. We’ll make it right.
Send us the flawed run. We sort, inspect, and fix it so your order ships on time, with a report on what went wrong.
*our response team is standing by
How it Works
Get the flawed run to us fast. Tell us what went wrong and what your deadline is, and we'll tell you where to ship it. The sooner it's on our floor, the sooner your launch is back on track.
1. Send
We inspect to find out how bad the problem really is, what’s affected, and what it'll take to fix. Then you get a clear quote and a realistic timeline before we touch the rest. No guessing, no blank check.
2. Assess
We sort the good from the bad, inspect every unit, and fix what can be fixed. Anything that can't is flagged, not shipped. Your order leaves complete and right, the way it should have shown up the first time.
3. Correct
You get a report on exactly what was wrong and how often we found it. Clean proof you can take back to the vendor who caused the problem, so you're not the one eating the cost of someone else's mistake.
4. Document
Why trust us with this?
Inventory, time, and reputation recovery.
Any unit we pass as corrected meets the standard we agreed on. If one slips through, we fix it, FREE.
*not our first emergency rodeo
Top Customer Questions
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Send us the flawed run and we'll sort it, inspect every unit, and correct what needs correcting until the lot is right. We also help you with a root cause analysis, so you've got a clean report to take back to the vendor who caused the problem. A lot of clients come to us this way first, in a crisis, and stick around for the planned work afterward.
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Rework is priced by the hour, because until we see the lot we can't honestly tell you how much work it'll take. A run that's 90% fine needs far less than one that's mostly damaged, and we won't pretend to know which yours is before we've looked.
We start with an assessment. We inspect a sample lot, figure out how bad the problem actually is and how long it'll take to fix, and then give you a flat quote and a realistic timeline before we touch the rest.
Once you approve, it's the number you pay. If we get into the job and something turns out to be worse than the sample showed, we stop and get your okay before doing anything that changes the price. No surprise overages while your goods are sitting on our floor.
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Fast is usually the whole point with rework, so it's the first thing we sort out. Once we've assessed your lot, we commit to a deadline and put it in writing. How quick that is depends on the size of the run and how much correction each unit needs, but we build the schedule around your launch or ship date, not ours. If you've got a hard deadline, tell us up front and we'll tell you straight whether we can hit it. We won't take the job and hope.
this could be the start of something great. let’s talk.
We’re looking forward to hearing about your project and will get back to you ASAP to schedule a discovery call.
Emergency? Call (847) 264-4240