Someone else got it wrong. You’re the one stuck with it. We’ll make it right.
Sometimes the problem is situational. Or maybe it's in the packaging itself. We find out which, fix what's in front of you, and ensure it doesn't happen on the next run.
*our emergency response team is standing by
Two problems that look identical from the outside. When a run comes back wrong, it's usually one of two things, and telling them apart is the whole job.
Situational problem. The packaging is solid, but the execution failed. Bad print registration, a construction quality issue, components assembled out of sequence. Hands can solve this. Sort, inspect, correct, ship.
Structural problem. Everything was made correctly, but the spec failed. The box is undersized for the product, the insert doesn't restrain anything, the construction doesn’t hold up in shipping. You can sort this run forever and the next one will fail the same way.
Most of the time it's some of both. A design that was marginal to begin with, plus a production run that pushed it past the edge.
Sorting a structural problem is expensive theater. Redesigning a situational problem wastes weeks you don't have.
How it Works
Get the flawed run to us fast. Tell us what went wrong and what your deadline is, and we'll tell you where to ship it. The sooner it's on our floor, the sooner your launch is back on track.
1. Send
We inspect and answer the question that determines everything else: is this a unit problem, a structural problem, or both. You get the analysis, the root cause, a flat quote, and a realistic timeline.
2. Diagnose
Whatever the diagnosis calls for. Sorting, inspection, and hands-on correction for unit problems. Structural changes, new inserts, revised specs, and rapid prototyping for design problems. Both at once when both are true, so the current run ships while the next one gets fixed.
3. Correct
4. Document
You get a report on exactly what was wrong and why. Proof to take back to the vendor who caused it, and a corrected spec so the next production run doesn't repeat it.
Why trust us with this?
Any unit we pass as corrected meets the standard we agreed on. If one slips through, we fix it, FREE.
On the physical labor
On reengineering
We don't hand you a drawing and wish you luck. Every structural fix we deliver is prototyped and tested against the failure. If the design we specify fails that same test in production, we redesign it at no cost.
*not our first emergency rodeo
Top Customer Questions
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Two kinds, and the first thing we do is figure out which one you've got.
Situational problem. The packaging is solid, but the execution failed. Bad print registration, a construction quality issue, components assembled out of sequence, damaged in transit. We sort it, inspect every unit, correct what can be corrected, and get it shipping.
Structural problem. Everything was made correctly, but the spec failed. The box is oversized/undersized for the product, the insert doesn't restrain anything, the construction doesn’t hold up in shipping. Sorting that run won't help you, because the next one will fail the same way. That needs a structural fix, and we prototype and test the correction before anything is done.
Most of the time it's some of both, and you don't have time to hire two companies to find out which. Either way you get a report on what went wrong and why, so you can take it back to whoever caused it and make sure the next run doesn't repeat it.
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Rework is either priced by the hour or by the project, because until we see the lot we can't honestly tell you how much work it'll take. A run that's 90% fine needs far less than one that's mostly damaged or requires structural corrections and additional components, and we won't pretend to know which yours is before we've looked.
We start with an assessment. We inspect a sample lot, figure out how bad the problem actually is and how long it'll take to fix, and then give you a flat quote and a realistic timeline before we touch the rest.
Once you approve, it's the number you pay. If we get into the job and something turns out to be worse than the sample showed, we stop and get your okay before doing anything that changes the price. No surprise overages while your goods are sitting on our floor.
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Fast is usually the whole point with rework, so it's the first thing we sort out. Once we've assessed your lot, we commit to a deadline and put it in writing. How quick that is depends on the size of the run and how much correction each unit needs, but we build the schedule around your launch or ship date, not ours. If you've got a hard deadline, tell us up front and we'll tell you straight whether we can hit it. We won't take the job and hope.
this could be the start of something great. let’s talk.
We’re looking forward to hearing about your project and will get back to you ASAP to schedule a discovery call.
Emergency? Call (847) 264-4240